Customer Satisfaction Survey

Name (required)

Email (required)

Company (required)

Original PO (required)

1. Was the Thermal Care quotation complete with all the information needed to make a decision?

Yes

No

Not Applicable

2. Did you find your contact with the Thermal Care Sales Department or agency representatives to be professional?

Yes

No

Not Applicable

3. Did the Sales Department provide the information you needed in a timely manner?

Yes

No

Not Applicable

4. How did you decide to purchase this equipment from Thermal Care?

5. Once you placed an order with Thermal Care, did you find the order acknowledgment to be prompt and informative?

Yes

No

Not Applicable

6. Did the equipment arrive when expected?

Yes

No

Not Applicable

7. Did the equipment arrive in good condition?

Yes

No

Not Applicable

8. Is the Operation and Instruction Manual complete and easy to understand?

Yes

No

Not Applicable

9. Did the equipment start-up without incident?

Yes

No

Not Applicable

10. Did you contact the Thermal Care Customer Service Department for start-up or any other reason?

Yes

No

Not Applicable

11. Does the equipment meet your expectations?

Yes

No

Not Applicable

12. Did you have any contact with other departments at Thermal Care in addition to sales and service, such as order entry, credit, engineering, or shipping?

Yes

No

Not Applicable

13. Is there anything Thermal Care could have done better, or that you have seen other companies do, that would have been helpful to you from the time you placed your order with us until the equipment was started up?

Yes

No

Not Applicable

14. Would you like us to contact you at this time?

Yes

No

Not Applicable

15. Would you consider purchasing from Thermal Care again in the future?

Yes

No

Not Applicable