Help Desk and Warranty Support

When your cooling system needs attention, you want quick and actionable answers. Thermal Care’s global Help Desk delivers remote troubleshooting, coordinates warranty claims, and dispatches field support to keep production on schedule. 24/7 support is always available, and service technicians are strategically located to be deployed to your location upon request.

What You Get:

  • Structured ticket management with status updates
  • Remote diagnostics by qualified specialists
  • Warranty coordination
  • Easy access to support channels:
    phone, email and online

 

How It Works:

  • Contact our Aftersales Engineer
  • Our team guides targeted checks and confirms the root cause
  • We resolve issues remotely or dispatch field technicians and verify performance
  • Warranty claims are managed seamlessly

 

Technical support and warranty  - +39 041 5768 803

helpdesk@thermalcare.piovan.com

Service and Parts Brochure

Thermal Care Offices

Europe
Via delle Industrie 16
30036 S. Maria di Sala Venice, Italy
info@thermalcare.piovan.com

South America
PIOVAN DO BRASIL Ind. e Com. Ltda. Rua Costante Piovan40, Parque Industrial, CEP 06276-038, Osasco, São Paulo, Brasila
vendas@thermalcare.piovan.com

Asia Pacific
Piovan Industrial Automation (SUZHOU) Co., LTd - No. 285 Liangang Road, Suzhou, Jiangsu Province, P.R.China

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